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*Please note, we do not own the vehicles, images or descriptions displayed on this website. All vehicles, images, descriptions and specifications are the property of and the copyright of the applicable dealer. Vehicles are shown on this website to assist you in your vehicle search only. You are not required to finance a vehicle from those available on our site,
Rates from 10.9%: APR the exact rate you will be
offered will be
based on your
circumstances, subject to status. Representative example: borrowing
£7.500 over 4 years with a representative
APR of 25.4%, an anuual interest rate of 25.4%<
(Fixed) and a deposit of £0.00, the amount payable would be
£239.77 per month, with a total cost of credit of
£4,008.96 and a total amount payable of
Representative example: borrowing
4 years with a representative APR of 25.4%, an anuual
interest rate of 25.4%< (Fixed) and a deposit of £0.00, the amount
payable would be £239.77 per month, with a total cost of credit
of £4,008.96 and a total amount payable of
Smart Standards ™
Part exchange with confidence
To ensure a stress free process, you can rest assured we will complete
the following checks on the car dealer we introduce you to:
We request a copy of the full vehicle background check from the dealer on
your behalf which we will share with you before you see the car. This ensures
no adverse accident, finance or hidden history on your new vehicle.
A hassle and haggle free process
Dealers must declare to be honest, transparent and any haggling or sales tactics are
Guaranteed part-exchange price
The dealer we introduce you to will of course need to check your part exchange
vehicle over for any undeclared issues, but if your vehicle is as described, the
guaranteed part-exchange price will be paid.
An accurate description
We will request information to establish that the dealer has accurately described
the vehicle and that any required servicing or maintenance work has been completed.
A gleaming review score
A minimum of 4 out of 5 review scores from previous customers must be obtained
before we will introduce you.
Ready to go
We ensure the vehicle your buying is ready for sale and has been prepared to the
highest standards, both cosmetically and mechanically.
Valeting and presentation
The dealer must also ensure that your new car is clean, presented correctly and
allow you the time and freedom to inspect the car you are buying.
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Get started right now and exchange your car the easy way
Selling your old car?
Please submit your details to get started
Verify your phone number
Car Finance Application
The purpose of this policy is to outline how we use your data, how it's
protected, how long it's stored for and more.
As a part exchange comparison platform and finance broker, the main purpose
of us obtaining your
information is to try to find the best deal for your part, obtain you an
acceptance with one of our
lenders for your new car or assist in the purchase of your new car.
If at any time, you have any questions regarding how we use your information
or this policy, please
use the below details to contact us –
FAO Clint Wiltshire
Telephone: 01992 352040
Address: Manufactory House, Bell Lane, Hertford, England, SG14 1BP
Please note that for the purpose of holding personal data, we are registered
with the Information Commissioner's Office, registered number – ZA227015
This policy is reviewed on an annual basis and was last updated on 2nd June
2. Why do we collect and use your personal data?
We collect and use your personal information in order for us to provide you
with vehicle finance or assist you with a vehicle query via our application
The lawful basis of which we use your information is consent for finance, we
will not process your information without your explicit consent. With regards
to only part exchanging your vehicle, the purpose of us processing your data
is for legitimate interest.
We gain your information by you agreeing to our terms of business and
We kindly ask that if you do not want us, or do not consent to us using your
information, you do not submit an application to us.
The information we collect can be some or all of the following –
Date of Birth
Employment and Income Information
Information about your current vehicle
We will never request sensitive information, or information that we do not
require from ourselves.
3. What happens if I do not provide my personal information?
We need your personal information to process your request or finance
application. If we do not collect your personal information, we will not be
able to provide our services to you.
We will use your personal information to send you marketing communications
by email about similar products and services that you may be interested in.
Please note that we will not send you marketing information with your
You have the right to object to receiving marketing communication and we
will give you an easy way to unsubscribe from receiving any marketing
communication from us.
4. Who will we share your personal information with?
We will share your information with the finance partners with whom we work
with in order to assist you gain a finance acceptance, these include the below
ALD -policies and procedures Fair Processing Notice
ford Contract Hire -
Leasy UK -
Mazda Financial Services -
Suzuki Financial Services -
Santander Consumer Finance -
Northridge Finance -
Lex Financial Services-
Toyota Financial Services -
Hitachi Capital -
Arval UK -
Mercedes Benz Financial Services -
Mini Contract Hire -
Lease Plan -
BMW Contract Hire -
PSA Finance UK-
Volvo Car Leasing -
Grosevenor Leasing -
GE Capital Solutions -
ING Car Lease -
Lease Drive Velo -
Your information will be held on our CRM system, AutoConvert (Blue Owl
https://www.autoconvert.co.uk/privacy-policy/. Our calls are recorded on
Please also note that in order to complete your finance agreement, we will
require some information from the supplying dealership.
In order for them to raise the necessary paperwork, we will need to send
them your name, address and contact number. We may also liaise with them
regarding any future after sales issues where required.
If required, we will also share your information with 3rd parties for
accounting, legal or regulatory purposes.
Please note we as a company do not share your data outside of any EEA state.
We ask you to ensure you are aware of how the above companies share and use
your date so you are fully aware.
5. How long will we store your personal information?
We will store your personal information for up to six years on our CRM
systems. We are committed to ensuring your data is kept secure so review our
security systems on a regular basis.
This is to enable us to refer to our records should we be required to for
the purpose of regulatory or lawful reasons.
If you do not object to receiving marketing communications from us, we will
store your personal information for marketing purposes until you unsubscribe
from receiving marketing communications from us.
Please note that some of your information may be included in information
used for accounting purposes. Where this is the case this information is kept
for 7 years as per our legal requirements. All information will be securely
archived until it reaches this point, when it will be confidentially
6. What are your rights to your personal information?
Right to access
You have the right to request copies of the personal information we hold about
you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal
information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our
records.Please note that we will not be able to delete your personal information
whilst we are still providing our services to you. We will be able to delete
your personal information once you cancel the service or once the service is
completed, if we are able to do so while still abiding by law.
Right to restrict processing
You have the right to request that we restrict how we use your personal
Right to object
You have the right to object to the collection and use of your personal
information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible
and compatible format such as Excel or Word.
Right to be informed
You have the right to be fully informed regarding your information throughout
our whole journey.
Rights in relation to automated decision making and profiling
If a decision has been made electronically, you have the right to contest this
7. How can I exercise my rights in relation to my personal information?
You can exercise all of your rights by contacting us on any of the above
8. How do I lodge a complaint about the use of my personal information?
You can lodge a complaint with us directly by contacting us on one of the
above contact details.
You also have the right to lodge a complaint directly with the Information
Commissioner’s Office (ICO).
The ICO is the regulator who makes sure that we use your personal
information in a lawful way.
You can lodge a complaint with the ICO by following this link
https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113
Terms and conditions
PLEASE READ THESE LICENCE TERMS CAREFULLY
BY USING THE WEBSITE (www.exchangemycar.co.uk / www.exchangemycar.com)
(WEBSITE) YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT
USE THE WEBSITE.
WHO WE ARE AND WHAT THIS AGREEMENT DOES.
We EMC Online Ltd trading as “Exchange My Car” Manufactory
House, Bell Lane, Hertford, England, SG14 1BP (referred to as “Exchange My Car”,
“we”, “us” or “our” in these Terms). Under Section 1 of these Terms, we
license you to use the Website, the content supplied with the Website and any
updates or supplements to it as permitted in these Terms.
The Website facilitates a part exchange comparison price and part exchange
for vehicles (Customer Vehicle), the advertising of vehicles for sale (Dealer
Vehicles) and leasing and finance offers from finance companies, as well as
allowing communication between the parties. Dealer Vehicles shown on the Website
are provided by external providers (Dealers), not by Exchange My Car, to buyers
We may provide services to Customers and Dealers in connection with the
sale/ purchase of a Customer Vehicle/ Dealer Vehicle (Services). If and to the
extent that we provide Services, we shall provide such services with reasonable
skill and care. Other than the Services we provide, we are not responsible for
any part of the sale and/or purchase of Customer Vehicles and/or Dealer
Additional terms will apply to you if you use the Website:-
As a Customer - Section 2 (plus any terms imposed by Dealers, as notified to
you by the Dealer);
As a Dealer - Section 3;
Section 4 of these Terms applies in all cases.
Under data protection legislation, we are required to provide you with certain
information about who we are, how we process your personal data and for what
purposes and your rights in relation to your personal data and how to exercise
them. This information is provided in https://exchangemycar.co.uk/privacy-policy
and it is important that you read that information. Please be aware that
internet transmissions are never completely private or secure and that any
message or information you send using the Website may be read or intercepted by
others, even if there is a special notice that a particular transmission is
SECTION 1 - USING THE WEBSITE
SUPPORT FOR THE WEBSITE AND HOW TO TELL US ABOUT PROBLEMS.
Support: If you want to learn more about the Website or have any
problems using it please contact our customer service team at
Contacting us (including with complaints): If you think the Website is
faulty or mis-described or wish to contact us for any other reason please email
our customer service team at email@example.com or call them on 01992
How we will communicate with you: If we have to contact you, we will do
so by email, phone, whatsapp, by SMS or by post, using the contact details you
have provided to us.
HOW YOU MAY USE THE WEBSITE
You may only use the Website for your own internal business or personal use.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE WEBSITE
You must be 18 or over to accept these terms and use the Website.
UPDATES TO THE WEBSITE
From time to time we may automatically update the Website to improve
performance, enhance functionality, reflect changes to the operating system or
address security issues.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The Website may contain links to other independent websites which are not
provided by us. Such independent sites are not under our control, and we are not
responsible for and have not checked and approved their content or their privacy
policies (if any). This includes the website of any Dealers and finance
companies. You will need to make your own independent judgement about whether to
use any such independent sites, including whether to buy any products or
services offered by them.
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available,
the Website in any form, in whole or in part to any person without our prior
not copy the Website, except as part of the normal use of the Website or
where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of
the Website nor permit the Website any part of it to be combined with, or
become incorporated in, any other programs, except as necessary to use the
Website on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works
based on the whole or any part of the Website nor attempt to do any such
things, except to the extent that (by virtue of sections 50B and 296A of the
Copyright, Designs and Patents Act 1988) such actions cannot be prohibited
because they are necessary to decompile the Website to obtain the information
necessary to create an independent program that can be operated with the
Website or with another program (Permitted Objective), and provided that the
information obtained by you during such activities:
is not disclosed or communicated without our prior written consent to
any third party to whom it is not necessary to disclose or communicate it
in order to achieve the Permitted Objective; and
is not used to create any software that is substantially similar in its
expression to the Website;
is kept secure; and
is used only for the Permitted Objective;
comply with all applicable technology control or export laws and
regulations that apply to the technology used or supported by the Website.
ACCEPTABLE USE RESTRICTIONS
not use the Website in any unlawful manner, for any unlawful purpose, or in
any manner inconsistent with these terms, or act fraudulently or maliciously,
for example, by hacking into or inserting malicious code, such as viruses, or
harmful data, into the Website or any operating system;
not infringe our intellectual property rights or those of any third party in
relation to your use of the Website, including by the submission of any
material (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise
objectionable in relation to your use of the Website;
not use the Website in a way that could damage, disable, overburden, impair
or compromise our systems or security or interfere with other users.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the Website throughout the world belong to
us (or our licensors) and the rights in the Website are licensed (not sold) to
you. You have no intellectual property rights in, or to, the Website other than
the right to use them in accordance with these terms.
SECTION 2 – USING THE WEBSITE AS CUSTOMER - ADDITIONAL TERMS
WHAT THIS SECTION COVERS
This section applies whenever you use the Website as a Customer including when
you obtain a part exchange comparison, part exchange a Customer Vehicle or
purchase a Dealer Vehicle via the Website. Please read these terms carefully
before you register with the Website, view the Website or sell and/or purchase a
Customer Vehicle and/or Dealer Vehicle.
REGISTERING ON THE WEBSITE
You can register on the Website by submitting the required information as
notified to you during the registration process as a Customer to allow you to
use the Website.
Dealers are independent providers, not our employees or workers. Other than any
Services we provide, we have no involvement in the sale/ purchase of a Customer
Vehicle or provision of the Dealer Vehicle.
Anyone can register as a Dealer on the Website. Whilst we will complete
various remote checks on the Dealer, we rely on information provided by Dealers
and we cannot be held responsible for Dealer Vehicles provided, nor do we
endorse or recommend any Dealer.
If you reach agreement with the Dealer for a Customer Vehicle and/or Dealer
Vehicle, at this point a contract will come into existence between you and the
Dealer. Any terms imposed by the Dealer will apply in addition to these Terms.
You are responsible for providing accurate and complete details of a Customer
The Customer Vehicle must be your property to sell and in road legal
condition. The Customer Vehicle must not be a third party vehicle, illegal or
stolen. The Website allows you to obtain an indicative part exchange price for a
Customer Vehicle (Part Exchange Price) which is provided by us.
In providing a Part Exchange Price we rely on information provided by you
about the Customer Vehicle. In addition we will carry out various remote checks
on the Customer Vehicle including a history check, outstanding finance.
The Part Exchange Price is based on various market data and other relevant
factors to provide an indicative price and is not to be relied upon. If you
agree to part exchange a Customer Vehicle with a Dealer, the actual sale price
agreed with the Dealer (Sale Price) may vary from Part Exchange Price.
If you want us to carry out an inspection of the Customer Vehicle to check
its condition complies with the information you have provided, a fee is payable
to us prior to the inspection.
If you agree to sell the Customer Vehicle to a Dealer, you must arrange with
the Dealer who is responsible for delivery of the Customer Vehicle to the
Dealers are responsible for listing details of Dealer Vehicles on the Website,
providing clear and accurate information to us and providing Dealer Vehicles to
You must always complete your own due diligence on the Dealer and Dealer
Vehicle before completing or agreeing a transaction.
We cannot guarantee that the Website will contain details of any relevant
Dealer Vehicles or that you will reach agreement with any Dealer in respect of
the Customer Vehicle and/or a Dealer Vehicle.
If you agree to purchase a Dealer Vehicle from a Dealer, you must arrange
with the Dealer on who is responsible for delivery/ collection of the Dealer
Vehicle to you.
There is no fee to you for using the Website or obtaining a Part Exchange
Price. If any fees are payable by you to us in connection with any Services,
this will be notified to you in advance.
You are responsible for arranging payment of any sums due in respect of a
Dealer Vehicle, including the Sale Price and any other fees charged by the
If you require finance in connection with the purchase of a Dealer Vehicle, we
will arrange for WBOC Limited (WBOC) to provide you with credit broker services.
WBOC is a credit broker, not a lender.
WBOC are authorised and regulated by the Financial Conduct Authority
(‘FCA’), under FRN 710875.
We/ WBOC may request documentation from you on the finance company’s behalf,
including to confirm your identity, which may be necessary for you to receive
details of any products offered by the finance company.
WBOC offer impartial advice and do not recommend any finance company.
Neither us nor WBOC will ever provide you with a recommendation or advise you on
certain products, however, the finance company (or us/ WBOC on the finance
company’s behalf) will provide you with information required to assist you in
making an informed decision. You are solely responsible for ensuring that any
product or service you purchase from a finance company meets your needs.
We cannot guarantee acceptance of any finance and all potential finance is
subject to the terms imposed by the finance company.
If you reach agreement with the finance company, at this point a contract
will come into existence between you and the finance company. Any terms imposed
by the finance company will apply in addition to these Terms.
WBOC may be paid a commission for the introduction to the finance company.
Once an agreement has been reached for a Customer Vehicle and/or a Dealer
Vehicle between you and a Dealer, if you wish to make any changes, such as
delivery information, please contact the Dealer.
COMMUNICATING WITH DEALERS
You must communicate with the Dealer via the Website and/or your account
manager until we supply you with direct contact information for the Dealer.
Should you choose to provide your contact details to the Dealer, you do so at
your own risk.
If you are introduced to a Dealer via the Website and wish to sell a
Customer Vehicle and/or purchase a Dealer Vehicle, the transaction must be
completed via the Website.
Once the sale and/or purchase of a Customer Vehicle and Dealer Vehicle, or the
Services, have been completed, you will be asked to rate and leave a review of
us and the Dealer which will be displayed on the Website.
You are responsible for all feedback and must ensure that feedback is true and
accurate. We may, in our absolute discretion, remove any feedback from the
REMOVAL FROM THE WEBSITE
We reserve the right at our complete discretion to remove you from the Website
and you shall not be permitted to view or transact via the Website. This may be,
for example, if you abuse the Website or are found to be committing fraudulent
SECTION 3 - USING THE WEBSITE AS DEALER - ADDITIONAL TERMS
WHAT THIS SECTION COVERS
This section applies whenever you use the Website as a Dealer including
providing Dealer Vehicles to Customers or purchasing a Customer Vehicle.
Please read these terms carefully before you register with the Website.
REGISTERING ON THE WEBSITE
You can register as a dealer on the Website and allow you to list Dealer
Vehicles and communicate with Customers. If you wish for you and/or a Dealer
Vehicle to be removed from the Website, please contact us at
There is no fee for registering with the Website or for listing Dealer Vehicles
for sale on the Website. A fee becomes payable to us when a Dealer Vehicle
is sold via the Website and/or when you purchase a Customer Vehicle or request
Services provided by us which are chargeable (Fee). Any Fee will be as notified
to you. The Fee is payable immediately upon invoice and is payable in all
If you fail to pay the Fee, we may suspend your access to the Website,
commence legal collection proceedings, delete your details from the Website
including any Dealer Vehicles listed on the Website and/or terminate the
COMMUNICATING WITH CUSTOMERS
You must communicate with the Customer via the Website and/or your account
manager. Should you choose to provide your contact details to the Customer, you
do so at your own risk.
If you are introduced to a Customer via the Website and wish to purchase the
Customer Vehicle and/or sell a Dealer Vehicle, the transaction must be completed
via the Website.
Customers are responsible for providing details of Customer Vehicles. Whilst we
may carry out some background checks or an inspection on the Customer Vehicle,
you are responsible for carrying out your own due diligence on the Customer
Vehicle and should not rely solely on information provided by the Customer
On request we can arrange transportation of the Customer Vehicle on your
behalf, subject to payment of our fee. We are not responsible for providing the
transportation nor do we have any liability other than arrangement of such
transportation. We provide no guarantees as to the quality, title or quality of
the Customer Vehicles. You are responsible for paying the cost of the
When you list a Dealer Vehicle on the Website you are responsible for providing
appropriate pictures and an accurate description of the Dealer Vehicle.
You must not list or attempt to sell any Dealer Vehicle on or via the
Website which is not road legal, illegal or stolen.
The Dealer Vehicle will remain on the Website until we are informed that it
has been sold. We hold no responsibility for the timeliness of removal of Dealer
Vehicles from the Website.
If you reach an agreement for a Dealer Vehicle with a Customer, at this
point a contract will come into existence between you and the Customer.
You warrant that Dealer Vehicles will be of satisfactory quality and fit for
purpose, including being road legal.
The Sale Price for the Dealer Vehicle is to be agreed with the Customer. The
Customer is responsible for arranging payment of any sums directly to you.
Once an agreement has been reached for the Dealer Vehicle between you and a
Customer, if you wish to make any changes, please contact the Customer.
REMOVAL FROM THE WEBSITE
We reserve the right at our complete discretion to remove you or any Dealer
Vehicle from the Website. This may be, for example, if you receive negative
feedback from Customers, fail to provide a Dealer Vehicle, or list Dealer
Vehicles for sale which breach these Terms.
In this paragraph the followings words shall have the
“Data Protection Legislation” shall mean all applicable data protection and
privacy legislation in force from time to time in the UK including the
retained EU law version of the General Data Protection Regulation ((EU)
2016/679) (UK GDPR); the Data Protection Act 2018 (DPA 2018) (and regulations
made thereunder) and the Privacy and Electronic Communications Regulations
2003 (SI 2003/2426) as amended and the guidance and codes of practice issued
by the Information Commissioner or other relevant regulatory authority and
applicable to a party;
“process”, “personal data”, “data processor”, “data controller”, “data
subject” shall have the terms given to them in the Data Protection
If and to the extent that Exchange My Car processes any personal data on behalf
of the Dealer, the parties acknowledge that for the purposes of the Data
Protection Legislation, the Dealer is the data controller (Data Controller) and
Exchange My Car is the data processor (Data Processor).
All parties will comply with all applicable requirements of the Data
The Data Processing Appendix sets out the scope, nature and purpose of
processing by the Data Processor, the duration of the processing and the types
of personal data and categories of data subject in relation to Properties.
The Data Controller will:
provide complete, accurate and lawful written instructions to the Data
Processor to govern the processing of personal data as initially set out in
the Data Processing Appendix;
ensure that Data Controller has all necessary appropriate consents and
notices in place to enable lawful transfer of the personal data to the Data
Processor for the duration and purposes of the processing; and
notify the Data Processor without undue delay on becoming aware of a
personal data breach which has or may have an impact on the processing carried
out by the Data Processor or the written instructions for processing.
The Data Processor shall, in relation to any personal data
processed by the Data Processor in connection with performance of its
obligations under these Terms:
process that personal data only on the written instructions of the Data
Controller as set out in the Data Processing Appendix unless the Data
Processor is required by the laws of England to process personal data
(Applicable Laws). Where the Data Processor is relying on Applicable Laws as
the basis for processing personal data, the Data Processor shall promptly
notify the Data Controller of this before performing the processing required
by the Applicable Laws unless those Applicable Laws prohibit the Data
Processor from so notifying the Data Controller;
ensure that it has in place appropriate technical and organisational
measures to protect against unauthorised or unlawful processing of personal
data and against accidental loss or destruction of, or damage to, personal
data, appropriate to the harm that might result from the unauthorised or
unlawful processing or accidental loss, destruction or damage and the nature
of the data to be protected, having regard to the state of technological
development and the cost of implementing any measures (those measures may
include, where appropriate, pseudonymising and encrypting personal data,
ensuring confidentiality, integrity, availability and resilience of its
systems and services, ensuring that availability of and access to personal
data can be restored in a timely manner after an incident, and regularly
assessing and evaluating the effectiveness of the technical and organisational
measures adopted by it);
ensure that all the Data Processor’s personnel who have access to and/or
process personal data are obliged to keep the personal data confidential;
not transfer any personal data outside of the UK unless the prior written
consent of the Data Controller has been obtained and the following conditions
the Data Controller or the Data Processor has provided appropriate
safeguards in relation to the transfer;
the data subject has enforceable rights and effective legal remedies;
the Data Processor complies with its obligations under the Data
Protection Legislation by providing an adequate level of protection to any
personal data that is transferred; and
at the Data Controller’s cost, the Data Processor complies with
reasonable instructions notified to it in advance by the Data Controller
with respect to the processing of the personal data;
assist the Data Controller, at the Data Controller’s cost, in responding to
any request from a data subject and in ensuring compliance with its
obligations under the Data Protection Legislation with respect to security,
breach notifications, impact assessments and consultations with supervisory
authorities or regulators;
notify the Data Controller without undue delay on becoming aware of a
personal data breach;
at the written direction of the Data Controller, delete or return personal
data and copies thereof to the Data Controller on termination of the agreement
unless required by Applicable Law to store the personal data; and
maintain complete and accurate records and information to demonstrate its
compliance with this paragraph.
The Data Controller consents to the Data Processor appointing third-party
processors of personal data under these Terms and the Data Processor shall
provide the Data Controller with a list of current sub-processors on request.
The Data Processor confirms that it has with the third-party processor entered
into a written agreement substantially on that third party's standard terms of
business. Prior to appointing any other sub-processors, the Data Processor shall
give the Data Controller 30 days’ prior notice after which time the Data
Controller shall have 90 days’ to terminate the agreement if the Data Controller
does not agree to the appointment. As between the Data Controller and the Data
Processor, the Data Processor shall remain fully liable for all acts or
omissions of any third-party processor appointed by it pursuant to this
IF WE SUFFER ANY LOSSES AS A RESULT OF YOUR ACTS OR OMISSIONS, YOU SHALL
INDEMNIFY US IN RESPECT OF ALL LOSSES SUFFERED BY US.
SECTION 4 - GENERAL TERMS - APPLY IN ALL CASES
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or
to deal with additional features which we introduce or if there is a change to
the way we contract business.
We will give you at least 30 days’ notice of any change by sending you a
notification with details of the change or notifying you of a change when you
next start the Website. If you do not accept the notified changes you will not
be permitted to continue to use the Website.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you
suffer that is a foreseeable result of our breaking these terms or our failing
to use reasonable care and skill, but we are not responsible for any loss or
damage that is not foreseeable. Loss or damage is foreseeable if either it is
obvious that it will happen or if, at the time you accepted these terms, both we
and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury
caused by our negligence or the negligence of our employees, agents or
subcontractors or for fraud or fraudulent misrepresentation.
Our responsibility for loss or damage suffered by you if
you are a business.Subject to the paragraph above:
we shall not be liable to you, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, for any loss of profit,
loss of anticipated savings, loss of revenue, or any indirect or consequential
loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in
connection with any contract between us, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall be limited to 100%
of the total fees paid to you by us in the 3 months preceding the event giving
rise to liability.
Limitations to the Website. The Website is provided for general
information and entertainment purposes only. It does not offer advice on which
you should rely. You must obtain professional or specialist advice before
taking, or refraining from, any action on the basis of information obtained from
the Website. Although we make reasonable efforts to update the information
provided by the Website, we make no representations, warranties or guarantees,
whether express or implied, that such information is accurate, complete or up to
Please back-up content and data used with the Website. We recommend that
you back up any content and data used in connection with the Website, to protect
yourself in case of problems with the Website.
Check that the Website is suitable for you.The Website has not been
developed to meet your individual requirements. Please check that the facilities
and functions of the Website meet your requirements.
We are not responsible for events outside our control.If our support for
the Website is delayed by an event outside our control then we will contact you
as soon as possible to let you know and we will take steps to minimise the
effect of the delay. Provided we do this we will not be liable for delays caused
by the event but if there is a risk of substantial delay you may contact us to
end your contract with us.
RIGHT TO SET OFF
Either us or you may at any time set off any liability of the other party
against any liability of owed to the other party, whether either liability is
present or future, liquidated or unliquidated, and whether or not either
liability arises under this agreement. Any exercise by us or you of its rights
under this paragraph shall not limit or affect any other rights or remedies
available to it under this agreement or otherwise.
WE MAY END YOUR RIGHTS TO USE THE WEBSITE IF YOU BREAK THESE TERMS
We may end your rights to use the Website at any time by contacting you if you
have broken these terms in a serious way. If what you have done can be put right
we will give you a reasonable opportunity to do so.
If we end your rights to use the Website:
you must stop all activities authorised by these terms, including your use
of the Website.
you must delete or remove the Website from all devices in your possession
and immediately destroy all copies of the Website which you have and confirm
to us that you have done this.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another
organisation. We will always tell you in writing if this happens and we will
ensure that the transfer will not affect your rights under the contract.
YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may only transfer your rights or your obligations under these terms to
another person if we agree in writing.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of
Third Parties) Act 1999 to enforce any term of this agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN
Each of the paragraphs of these terms operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If
we do not insist immediately that you do anything you are required to do under
these terms, or if we delay in taking steps against you in respect of your
breaking this contract, that will not mean that you do not have to do those
things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in
respect of the Website in the English courts.
DATA PROCESSING APPENDIX
Processing by Exchange My Car
Scope To provide the Website
Nature To allow Dealers and Customers to use the Website as intended
Purpose of processing To allow Dealers to buy and/or sell a Customer
Vehicle and/or a Dealer Vehicle to the Customer
Duration of the processing 24 Months
Types of personal data Name, email address, phone number, address.
Categories of data subject Individuals using the Website as a Customer and
Dealers using the website as a customer.
Terms of Business
Who are we?
WBOC Limited t/A Exchange My Car is a Part Exchange specialist and Vehicle
finance broker based in the South East of the UK.
Our friendly team are on hand to support you within this journey and are on
hand to answer any questions you may have.
Our aim is to provide you with the best service and to try to obtain the
best financial acceptance to fit your circumstance. We work with a panel of
lenders in order to help you obtain an acceptance.
Treating Customers Fairly (TCF) is a core part of our culture and we are
committed to ensuring you receive a product suitable for your needs and
Should you have any questions prior to making an application, or have any
queries during or after your application has been made, you can contact us on
the following information
NUMBER: 01992 352040
ADDRESS: Manufactory House, Bell Lane, Hertford, England, SG14 1BP
WBOC Limited is a firm registered within England and Wales, company number
We are authorised and regulated by the Financial Conduct Authority (‘FCA’),
under FRN 710875
We act as a credit broker, not a lender.
We use the trading name Exchange My Car
You will not be charged a fee for using our services; however, we must
inform you that we may receive a commission payment from the lender we
introduce your information too. This will not impact any rate you are offered.
We will never provide you with a recommendation or advise you on certain
products, however, we or our lenders will provide you with all the information
required to assist you in making an informed decision.
In order to assist you with obtaining vehicle finance, your details will be
passed over to lenders with whom we work with.
Our lending panel, in order to assess your creditworthiness, will check your
information with credit reference agencies, and potentially fraud prevention
They will also use the information that you have provided us to assist them
in assessing your current status and affordability.
Please note that we cannot guarantee an acceptance and all potential finance
is subject to terms and status.
Before entering into any agreement, you should ensure you have fully read
and understood the agreement you are considering entering into.
We encourage you to take the time to read through any documentation
provided, and please do ask any questions you may have.
It is extremely important that you look into finance options that are
suitable for your current (and potential future) financial situation.
Our team will go over all your details to ensure we have the correct
information to pass onto our lenders, who will then try to verify the
information. However, please note that evidence of your income may be
If you are aware or suspect that your financial position will change in the
future, you must inform us.
Your credit rating could be adversely affected if you do not make payments
If you wish to make a complaint, please do contact us using the contact
For full information on how we handle complaints, please see our complaints
In order to process your application, you will need to provide us with some
of your personal information. We pride ourselves on handling your information
in the most secure and professional way we can.
Your data will not be processed without your explicit consent for us to do
so, therefore if you do not wish for your application to be processed, we
kindly ask that this is not submitted.
As mentioned above, your information will be passed over to our lender
network in order to try to obtain you a finance acceptance. Whilst we have
assessed the lenders we work with; we have included their information within
For further detail on how your information is used by us and who it will be