By using this website (www.exchangemycar.co.uk /www.exchangemycar.com), you agree to these policy terms. If you do not agree to these terms do not use this website.
This policy outlines how we, Exchange My Car Limited (also referred to as “Exchange My Car”, “EMC”, “exchangemycar.co.uk”, “the Website”, “we”, “our” and “us”), uses personal data about individual users of our website www.exchangemycar.co.uk (the Website), and those that access our services such customers and/or professionals, including through APIs and third-parties (whether prospective, current or past) (together, “you”).
We use the personal data we collect for a number of different reasons, including to provide our services to you or with you, to communicate with you, to make sure our website and services are functioning properly and provide the best services for you, to keep accurate records and for legal reasons.
If you are reviewing this then you will fall into at least one of the following categories of individuals about whom we process personal data:
(a) prospective, current or past customers of exchangemycar.co.uk who make an enquiry, register an account, place a request and/or an order (“Customers”);
(b) current or past individuals or businesses that register as a Professional with Exchange My Car to provide a service to Customers, or businesses who we identify as being of interest to our Customers and who we may then contact with potential business opportunities relating to our Customers (“Professionals”, “Partners”, “Car buyers”, “Vehicle buyers”, “Car sellers” and/or “Vehicle sellers” ); and/or
(c) individuals that access our Website (“Website Users”).
We will collect and process different types of personal data about you depending on which of these categories are relevant to you. The different types of personal data that we collect and the sources we collect it from are summarised below:
Sources of personal data |
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Types of personal data |
Collected from |
Customers |
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Professionals |
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Website Users |
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The possible types of personal data collected are detailed below:
Types of personal data |
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Category |
Types of personal data |
Basic data |
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Communication data |
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Vehicle data |
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Account data |
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Enquiry/order data |
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Website data |
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Geolocation data |
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Analytics data |
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Professional data |
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We, Exchange My Car Limited, are the data controller of the personal data that you provide on the Website and/or that we collect about you. This means that we are the company responsible for deciding how your data is processed.
The personal data you provide us will be passed to Partners and suppliers, or any third party that provides a service that you enquire about or request through us. In any case, we do not share your data with parties outside the EEA.
Partners you are introduced to as a result of your enquiry or request for a service also become Data Controllers of your personal data and are independently responsible for how they process your personal data.
It is important you are aware of how they will process, store and share your data. To facilitate this, we have included links to the Privacy Policies of current Partners below.
In order to provide you with a vehicle valuation or sale services advertised on the Website and/or to respond to a related enquiry you raise, we need to pass your personal data to our Partners. This is so that they can assist you with your enquiry and/or request directly. The following is a list of Partners you may be introduced to when you request or enquire about a vehicle valuation or vehicle sale services:
Bapchild Motoring World (Kent) Limited Trading as Big Wants Your Car https://bigwantsyourcar.com/privacy-policy/
Digital Automotive Solutions Limited trading as The Car Buying Group https://thecarbuyinggroup.co.uk/privacy
G3 Remarketing Ltd trading as Car Buying Crew https://www.carbuyingcrew.co.uk/privacy/
MONEY4YOURMOTORS.COM LIMITED https://www.money4yourmotors.com/privacy-notice/
CarTakeBack.com Limited https://www.cartakeback.com/privacy-policy/
Axis Dealer Ltd trading as Sell Your Car in a Flash https://www.sellyourcarinaflash.com/privacy
Motor Dough Limted https://www.motordough.com/privacy-policy/
Peter Cooper Motor Group Limited https://www.petercoopergroup.co.uk/site/privacy-policy/
Peter Vardy Limited trading as GoodBye Car https://www.goodbyecar.uk/our-policies/privacy-policy
Hippo Vehicle Solutions Limited trading as Hippo Car Sell https://hippocarsell.co.uk/privacy-policy/
New Reg Limited trading as Car.co.uk https://www.car.co.uk/privacy-policy
We are the Data Controllers of the personal data you provide to request the below information about a vehicle:
We anonymise your personal information and share only your vehicle registration number with UK-based third party data providers that help us to provide the service on request. These third parties provide us with database information; analytics services; or IT processing and data storage services.
We may need to share your personal information with other organisations or people. Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers.
These organisations may include:
If you do not provide us with your data, we may not be able to provide you with our services. We kindly ask that if you do not consent to us using your information, you do not request a quote, a service or make an enquiry via Exchange My Car.
We rely on a number of different lawful grounds or ‘bases’ in order to process your personal data. These include that we have your consent to the processing, we need to process your personal data to enter into or perform a contract with you, we need to process your personal data to comply with our legal obligations, and/or the processing is necessary for our legitimate interests (or the legitimate interests of a third party). Our legal bases for processing your personal data and the respective purposes are described below:
Purpose |
Lawful basis for using your personal data |
Website users, Customers and Professionals |
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Customers and Professionals |
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We need your personal data to process your enquiries and service requests. If you do not provide us with your data, we may not be able to provide you with our services.
We kindly ask that if you do not consent to us using your information, you do not request a quote, a service or make an enquiry via Exchange My Car.
We will only keep your personal data for as long as is necessary for the purpose for which we need personal data. We are committed to ensuring your data is kept secure so we review our security systems on a regular basis. This is to enable us to refer to our records for the purpose of contract performance, legitimate interests, legal obligations, accounting or for statistical reasons.
If you have consented to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.
You have the right to request copies of the personal information we hold about you at any time.
You have the right to request that we correct any inaccurate personal information we hold about you.
You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so while still abiding by law.
You have the right to request that we restrict how we use your personal information.
You have the right to object to the collection and use of your personal information at any time.
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
You have the right to be fully informed regarding your information throughout our whole journey.
If a decision has been made electronically, you have the right to contest this decision.
You can exercise all of your rights by contacting us on any of the following contact details:
Our site may operate cookies and it’s important for us to make you aware how these are used so please do ensure you are aware of our Cookies Policy which can be found on our site.
You will be asked if you agree to these cookies when using our site, you have the right to refuse these Cookies.
This policy will be reviewed on at least an annual basis and was last updated on 02.07.2024. Any updates will be reissued as soon as is physically possible with the approval of our Director and Senior Management team.
Please note that for the purpose of holding personal data, we are registered with the Information Commissioner's Office, registered number: ZB525460
If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us:
FAO Karina Freitas