Introduction
Who we are and what this agreement covers
In these Terms and Conditions "we", "us" "our" "Exchange My Car", or "EMC", refers to Exchange My Car, the trading name for Exchange My Car Limited, a company registered in England and Wales (registration number 12119911), at Manufactory House, Bell Lane, Hertford, England, SG14 1BP. Our VAT number is GB 353 942 876.
"Website" means www.exchangemycar.co.uk or www.exchangemycar.com.
"you" and "your" means the person who accesses or uses our website.
You may contact us at:
- Email at support@exchangemycar.co.uk; or
- Post at Manufactory House, Bell Lane, Hertford, England, SG14 1BP.
Our Services
Exchange My Car operates as an intermediary and comparison platform that introduces individuals wishing to sell their vehicle to a network of independent third-party vehicle buyers, brokers, and car buying services (i.e. the Buyer Network). For the avoidance of doubt:
- we are a facilitator only: we are not a buyer of vehicles, we do not own, hold or take title to any vehicle, and we are not a party to any contract for the sale or purchase of a vehicle that may result from your use of the Website;
- the quotes, valuations, prices, offers, estimates and other commercial information displayed on or sent through the Website (Quotes) are generated by Buyers in the Buyer Network using the information you submit. Quotes are not offers made by Exchange My Car;
- any sale, purchase, collection, payment, inspection, dispute or other transaction or interaction between you and the relevant Buyer in respect of a vehicle is solely between you and the relevant Buyer, on that Buyer's own terms; and
- we aggregate Quotes from independent third parties so that you can compare them, but we are not the underlying provider of, or counterparty to, those Quotes.
Vehicle Data Services
In addition to facilitating Quotes from the Buyer Network, we make available on the Website certain vehicle data services, including MOT history, ULEZ compliance, vehicle tax status and vehicle history information (the "Vehicle Data").
The Vehicle Data is sourced from third-party providers, including the DVLA. We do not generate, verify or independently check the Vehicle Data, and we give no warranty, representation or guarantee as to its accuracy, completeness or currency. The Vehicle Data is provided for your general information only and you should always verify any Vehicle Data independently before relying on it.
Our liability in respect of the Vehicle Data is subject to Section 3 (Our liability to you).
How Quotes are generated
Quotes are generated using the vehicle and contact information you submit to us (including, without limitation, registration number and mileage). That information is transmitted, via our software, to the Buyer Network. Buyers apply their own valuation models, criteria and assumptions to that information and return indicative Quotes which we display or forward to you.
You acknowledge and agree that:
- Quotes are indicative only. They are not binding offers and clicking to indicate interest in a Quote does not create a binding Contract for the sale of your vehicle. Whether a Quote is honoured, and on what final terms, is a matter for the relevant Buyer;
- where a Buyer operates on an auction basis, any Quote or valuation shown is that Buyer's estimate of the price it believes may be achievable through its auction process, and is not a fixed or guaranteed price; the final sale price will depend on the outcome of that auction, may be higher or lower than the estimate shown, and may be reduced by that Buyer's own fees, commission or other deductions;
- Quotes can change, be withdrawn or be revised at any time, including (without limitation) where the information you have submitted is inaccurate, incomplete or out of date, where the vehicle's actual condition differs from your description, where the Buyer's inspection identifies additional matters, or where market conditions change;
- we do not independently verify the accuracy or completeness of any information you submit, of any information returned by Buyers, or of any other data made available through the Website (including data sourced from third parties such as the DVLA);
- you are responsible for the accuracy and completeness of the information you submit and for verifying the terms of any Quote directly with the relevant Buyer before relying on it; and
- we may receive a referral fee, commission or other payment from a Buyer in connection with an introduction made via our Website or completed transaction.
How we communicate with you and how Buyers may contact you
If we need to contact you we will do so by email, phone, WhatsApp, SMS or post, using the contact details you have provided to us.
By submitting a Quote request or otherwise providing your contact details through the Website, you acknowledge that we may share those details with one or more Buyers in our Buyer Network and that those Buyers may contact you directly (including by telephone, SMS, email and other electronic means) to provide a Quote, request further information about your vehicle, arrange an inspection or collection, or negotiate or conclude a sale.
Each Buyer is an independent data controller in respect of the personal data we pass to it and operates under its own terms and privacy notice. Your relationship with any Buyer is between you and that Buyer.
SECTION 1: Using the website
Complaints
If you think the Website is faulty or mis-described, or wish to contact us for any other reason, please email our customer service team at support@exchangemycar.co.uk or write to us. Our address for the service of letter correspondence is:
Exchange My Car Limited, Manufactory House, Bell Lane, Hertford, SG14 1BP
Complaints about a Buyer
If your complaint relates to a Buyer to whom we introduced you (including any Quote, sale, payment, collection, dispute, conduct or terms of that Buyer), you should raise that complaint directly with the Buyer in accordance with the Buyers own complaints procedure. We cannot accept liability for errors made by a Buyer or answer complaints on their behalf. In such an event we recommend you follow the guidelines provided in their complaints procedure.
Updates to the Website
From time to time, we may automatically update the Website to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
Links to other websites
The Website may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for their content, products, services or privacy policies (if any). This includes the website of any Buyers, or other websites linked in our blogs and Website content. You will need to make your own independent judgment about whether to use any such independent sites, including whether to buy or use any products or services offered by them.
Licence and acceptable use restrictions
You may use the Website only in accordance with these Terms. You must not:
- rent, lease, sub-license, loan, provide, or otherwise make available, the Website in any form, in whole or in part to any person without our prior written consent;
- copy the Website, except as part of the normal use of the Website;
- translate, merge, adapt, vary, alter or modify, the whole or any part of the Website, nor permit the Website any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Website on devices as permitted in these terms;
- disassemble, decompile, reverse engineer or create derivative works based on the Website;
- use the Website in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously (including by introducing malicious code);
- infringe our or any third party's intellectual property rights;
Commercial use
The Website is provided for non-commercial use, meaning personal use or use by a business in respect of a vehicle owned by that business. Unauthorised commercial, automated or bulk use of the Website is prohibited. We may monitor use of the Website and, if we detect such use, we may (without notice) abort a search, suspend or terminate access, block IP ranges, and take action to recover any loss we suffer.
Intellectual property rights
All intellectual property rights in the Website belong to us (or our licensors) and the rights in the Website are licensed (not sold) to you. You have no intellectual property rights in, or to, the Website other than the right to use them in accordance with these terms.
Any logos, trademarks and domain names of Buyers or other third parties displayed on the Website belong to those third parties. Nothing in these Terms grants you any right to use them.
SECTION 2: Customers - requesting and receiving Quotes
Registering and Providing Information
You can register on the Website by submitting the information required during the registration or enquiry process. When you submit a request for a Quote or to sell your vehicle, you are responsible for providing accurate and complete information about you and your vehicle, including (without limitation) that:
- the vehicle is your property to sell and you are entitled to sell it;
- the vehicle is not a third-party vehicle, illegal or stolen; and
- the information you provide about the vehicle's specification, mileage, condition and history
You acknowledge that Quotes are generated on the basis of the information you submit. If that information is inaccurate, incomplete or changes (for example, where the actual condition of the vehicle differs from your description), the relevant Buyer may revise or withdraw its Quote and we accept no responsibility for any such change.
Your responsibility - submitting information about other people
You must obtain the permission of any other person whose information you submit to us before you submit it. By submitting that information you confirm to us that you have their permission and that they understand how their information will be used in accordance with these Terms and our Privacy Policy.
Sharing your information with our Buyer Network
By submitting a request through the Website, you authorise us to share your information (including your contact details and the information you have provided about your vehicle) with Buyers in the Buyer Network for the purposes of generating Quotes and facilitating contact between you and those Buyers about a potential sale of your vehicle. Each Buyer may then contact you directly using those details. Our Privacy Policy explains in more detail how your personal data is shared, and the basis on which it is processed.
No offer by us, transactions are with the Buyer
Nothing displayed on the Website constitutes an offer by us to purchase, sell or finance any vehicle. Where a Buyer indicates a willingness to proceed with the purchase of your vehicle, any resulting contract is concluded directly between you and that Buyer on that Buyer's own terms. Where a Buyer operates on an auction basis, the sale of your vehicle may be concluded with that Buyer or with a purchaser identified through that Buyer's auction process, in each case on the terms of that Buyer's auction platform, which you should review before agreeing to proceed. We are not party to any such contract, and we have no obligation or liability under or in connection with it. A Buyer is an independent third party, not our employee. We have no involvement in any transaction beyond facilitation.
You are under no obligation to accept the terms of any offer, and you may cancel the process at any time before entering into a contract with the Buyer.
Offers displayed on the website are indicative only and subject to confirmation by the Buyer. We do not guarantee that the final price you receive will match the indicative offer, as it may be affected by market fluctuations, the vehicle's condition, buyer interest, the outcome of any auction process or other factors. Always verify offers directly with the Buyer.
We vet Buyers for reputation but make no warranty about them and cannot guarantee that you will reach agreement with any Buyer. You must always complete your own due diligence on any Buyer and on the proposed transaction before completing or agreeing to a sale.
You are solely responsible for deciding whether to accept any Quote and whether the proposed sale, terms and the relevant Buyer meet your needs. We give no advice and make no recommendation. The features and functions of the Website have not been designed to meet your individual requirements.
Removal from the Website
We reserve the right at our complete discretion to suspend or terminate your access to the Website, for example if you abuse the Website or are found to be engaging in fraudulent behaviour.
SECTION 3: Our liability to you
Please read the following information carefully as we include some limits and exclusions of our liability to you.
Liabilities we do not exclude
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:
- death or personal injury caused by our negligence or that of our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation by us;
- any matter for which liability cannot be excluded or limited under the Consumer Rights Act 2015 or any other applicable consumer protection legislation; and
- any other liability that cannot be excluded or limited as a matter of English law.
What we are responsible for
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.
What we are not responsible for
Subject to the above section "Liabilities we do not exclude" we are not responsible to you for:
- the accuracy, completeness, currency, suitability or reliability of any Quote or other information provided by a Buyer, by a third party (such as the DVLA) or by you;
- the availability, conduct, suitability or performance of any Buyer, including whether a Buyer honours its Quote or completes a sale;
- any decision you make, or do not make, in reliance on a Quote or on anything else displayed on the Website;
- any contract, payment, collection, inspection, dispute or other dealing between you and a Buyer; or
- any act or omission of a third party.
No warranty about Quotes
We do not represent or warrant that any Quote is accurate, binding, current, suitable for you, or capable of acceptance through the Website. Quotes are indicative only.
Losses we will not pay
We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
- loss of profit, revenue, business, sales or anticipated savings;
- loss of opportunity, goodwill or reputation;
- loss or corruption of data;
- any indirect, consequential or special loss; or
- any loss arising because a Quote is changed, withdrawn, revised or not honoured.
Limit of liability
Our total liability to you in connection with the Website and our services is limited to £100.
Virus and contamination
Although we take every reasonable step to counteract viruses, malware and other contaminating or destructive code, we give no warranty that the Website or any content made available through it is free from viruses, malware or any other code with contaminating or destructive properties.
Third party content
We are not responsible for any commentary, opinions, ratings, reviews or other postings made on or made available through the Website by any third party (including by users or Buyers).
Your statutory rights
Nothing in this Section 3 affects your statutory rights as a consumer.
SECTION 4: Your Privacy and Data Protection
We process your personal data in accordance with UK data protection laws. For full details on how we collect, use, and protect your data are set out in our Privacy Policy, available at https://exchangemycar.co.uk/privacy-policy.
In particular, you should note that we will share information you submit (including your contact details and vehicle information) with Buyers in the Buyer Network so that they can prepare a Quote and contact you directly about a potential purchase of your vehicle. You acknowledge and agree that we may collect, process, and share relevant personal data with members of third-parties that have referred you to us ("Referral Network") in connection with the administration, operation, and delivery of our services. Further details are set out in our Privacy Policy.
Where you have given specific consent, Buyers may also contact you for direct marketing purposes by telephone, SMS, email or other electronic means. You can withdraw any such consent at any time. See our Privacy Policy and any consent options presented to you on the Website for more information. Internet transmissions are not always secure. While we use reasonable security measures, we cannot guarantee absolute security. Any information you send may be intercepted by third parties.
We use cookies and similar technologies to improve your experience. For more, see our Cookie Policy (linked in the Privacy Policy).
SECTION 5: General terms (applicable in all cases)
Changes to these terms
We may change these terms to reflect changes in law or best practice, to reflect new features which we introduce, or if there is a change to the way we contract business. You should therefore check these Terms and Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you. Continued use after changes constitutes acceptance.
We are not responsible for events outside our control
If our support for the Website is delayed by an event outside our control, then we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.
We may end your rights to use the website if you break these terms
We may end your rights to use the Website at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the Website you must stop all activities authorised by these terms, including your use of the Website.
Transfer
We may transfer our rights and obligations under these terms to another organisation. We will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
No waiver
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date.
Governing law and jurisdiction
These Terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
These Terms were last updated on 7th August 2026.
