By using this website (www.exchangemycar.co.uk /www.exchangemycar.com), and/or using our services you agree to these Terms. If you do not agree to these terms do not use the website or our services.
you must be 18 or over to accept these terms and use the website or our services.
This Terms page was last updated on 11th August 2023.
We, Exchange My Car Limited (also referred to as “Exchange My Car”, “EMC”, “exchangemycar.co.uk”, “the Website”, “we”, “our” and “us”) make the Facilitation Services available to you via the Website. We are a company registered in England and Wales under company number 12119911, registered address Manufactory House, Bell Lane, Hertford, England, SG14 1BP. Our VAT number is GB 353 942 876.
You can contact us via:
Under Section 1 of these Terms, we licence you to use the Website, the content supplied with the Website and any updates or supplements to it as permitted in these Terms.
The Website allows individuals which are prospective, current or past customers of exchangemycar.co.uk who make an enquiry, register an account, place a request and/or an order (“Customer”) to connect with one or more of our registered third party service providers (“Professionals”, “Partners”, “Car buyers”, “Vehicle buyers”, “Car sellers” and/or “Vehicle sellers” ) with a view to receive their services of car buying and/or selling. If and to the extent that we provide services, we shall provide such services with reasonable skill and care. The Website also provides Customers with vehicle data services to:
Section 3 of these Terms applies in all cases.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://exchangemycar.co.uk/privacy-policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
If you want to learn more about the Website or have any problems using it please contact our customer service team at email@example.com.
If you think the Website is faulty or mis-described or wish to contact us for any other reason please email our customer service team at firstname.lastname@example.org or write to us. Our address for service of letter correspondence is:
Exchange My Car Limited, Manufactory House, Bell Lane, Hertford, SG14 1BP
If we have to contact you, we will do so by email, phone, WhatsApp, by SMS or by post, using the contact details you have provided to us.
You may only use the Website for your own personal use, unless you are a registered Partner/Professional or supplier to Exchange My Car.
From time to time we may automatically update the Website to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
The Website may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for their privacy policies (if any). This includes the website of any Partners or other websites linked in our blogs and website content. You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
You agree that you will:
All intellectual property rights in the Website throughout the world belong to us (or our licensors) and the rights in the Website are licensed (not sold) to you. You have no intellectual property rights in, or to, the Website other than the right to use them in accordance with these terms.
You can register on the Website by submitting the required information as notified to you during the registration process as a Customer to allow you to use the Website.
You are responsible for providing accurate and complete details of your vehicle and the vehicle must:
We will present the information you provide to one or more of our Partners based on their individualised criteria.
You may then be redirected to the Partner’s website to continue the process or they may contact you with information on how to proceed.
Partners are independent providers, not our employees or workers. Other than any services we provide, we have no involvement in the sale/ purchase of a vehicle.
You are under no obligation to accept the terms of any offer, and you may cancel the process at any time before entering into a contract with the Partner.
You must always complete your own due diligence on the Partner and any vehicles purchased from any Partner before completing or agreeing a transaction. We make no warranties or have any liability in respect of any Partner.
We cannot guarantee that you will reach agreement with any Partner in respect of any vehicles.
If you reach agreement with the Partner in respect of any vehicle, at this point a contract will come into existence between you and the Partner and any terms and conditions imposed by the Partner will apply in addition to these Terms.
We reserve the right at our complete discretion to remove you from the Website and you shall not be permitted to view or use the Website. This may be, for example, if you abuse the Website or are found to be committing fraudulent behaviour.
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce or if there is a change to the way we contract business. You should therefore check these Terms of Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you.
Exchange My Car shall have no liability to you whatsoever in respect of the provision of our services and / or your dealings with any of the Professionals who are listed on the Website.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
We are not responsible for loss or damage suffered by you if you are a business. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with our services. In particular, we will not be liable for:
The Website is provided for general information, entertainment and services facilitation purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Website. Although we make reasonable efforts to update the information provided by the Website, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
The Website has not been developed to meet your individual requirements. Please check that the facilities and functions of the Website meet your requirements.
If our support for the Website is delayed by an event outside our control then we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.
Either us or you may at any time set off any liability of the other party against any liability owed to the other party, whether either liability is present or future, liquidated or unliquidated, and whether or not either liability arises under this agreement. Any exercise by us or you of its rights under this paragraph shall not limit or affect any other rights or remedies available to it under this agreement or otherwise.
We may end your rights to use the Website at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the Website:
8. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
9. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.